Last updated: [date]

1. Data controller

[Company name], [full address], [company / VAT number]. Contact: [email].

2. Data we collect

  • Identification and contact data: name, email address, postal address, phone number.
  • Order data: products ordered, amounts, purchase history, billing and shipping details.
  • Account data: login credentials, preferences, wish list.
  • Technical data: IP address, browser type, pages visited, cookies and similar technologies.

3. Purposes and legal bases

  • Performance of the contract: order processing, delivery, customer service, account management.
  • Legal obligation: retention of invoices and accounting records.
  • Legitimate interest: site security, fraud prevention, improvement of our services.
  • Consent: newsletter, analytics and marketing cookies. Consent can be withdrawn at any time.

4. Recipients

Your data is accessible to our authorised staff and to our processors: hosting provider, payment provider, carrier, emailing platform, analytics tools. They act on our instructions and are bound by confidentiality. [State whether data is transferred outside the European Union and on what basis.]

5. Retention periods

  • Order and billing data: [10] years (accounting obligation).
  • Customer account: for the lifetime of the account, then [3] years of inactivity.
  • Marketing prospection: [3] years from the last contact.
  • Cookie consent records: [12] months.

6. Your rights

Under the GDPR you have the right to access, rectify, erase, restrict, object to and port your personal data.

From your customer account, the "Privacy & Data" section lets you export your data or request deletion of your account. You can also write to us at [email].

You may lodge a complaint with the competent data protection authority ([your national supervisory authority]).

7. Cookies

We use cookies that are necessary for the site to function, as well as analytics, marketing and functional cookies that require your consent. You can change your preferences at any time through the "Cookie settings" link on the site.

8. Security

We implement appropriate technical and organisational measures (traffic encryption, access control, backups) to protect your data against unauthorised access, alteration or disclosure.

9. Changes

This policy may be updated. The date of the latest revision is shown at the top of this page.

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