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Magento2 and MageOS website maintenance

Magento 2 and MageOS maintenance: security patches, monitoring, bug fixes, backups and technical support.

4 Apr 2026 8 min read
Magento2 and MageOS website maintenance

Magento 2 & MageOS maintenance

Your Magento store is up and running.
It also needs to move forward.

Going live isn’t the end of the project. It’s the start of a relationship. WiMakeIT maintains your Magento 2 or MageOS store — security, performance, enhancements — whether or not we built the site.

You’ve just launched your site with WiMakeIT

We carry on with you. Maintenance contract activated as soon as you go live.

You have an existing Magento store with no proper follow-up

We take over. Technical audit, assessment of the current state, then a tailored contract.

What our clients go through before contacting us

A site without maintenance is a ticking time bomb.

“Our previous agency vanished into thin air. Nobody knows how the site is configured.”
“We had a security issue. We didn’t know Magento had critical patches that need to be applied regularly.”
“We’d like to add a feature, but we’re afraid of breaking what works.”
“Our ERP moved to a new version. The Magento connector can’t keep up and orders are getting lost.”
“We pay an agency, but response times run to several days. In an emergency, we’re on our own.”

What’s covered

Maintenance that goes beyond updates.

Maintaining a Magento 2 store isn’t about ticking a box once a quarter. It’s monitoring, anticipating, fixing and evolving — continuously.

🔒

Security & patches

Systematic application of Magento/MageOS security patches. Monitoring of critical CVEs. Your store doesn’t become an attack vector.

⚙️

Version upgrades

Managed upgrades on a staging environment. Extension compatibility checked before every switchover. Zero surprises in production.

📈

Monitoring & performance

Monitoring of response times, PHP errors and slow SQL queries. Proactive alerts. You know before your customers do.

🐛

Bug fixes

Functional issues: checkout, ERP sync, price calculation, VAT, catalogue display. Guaranteed response time.

💾

Backups

A structured backup strategy: database, media files, code. Tested restore procedures. No more “we think it’s backed up”.

💬

Technical support

A direct contact, response within 4 business hours for critical incidents. Tracked tickets, full history of interventions.

Two entry points

Whether or not we built the site, we can take over.

WiMakeIT supports both clients who launched their store with us and those looking for a new go-to agency after a disappointing experience.

WiMakeIT project

After your launch

The maintenance contract starts as soon as you go live. We know every line of code, every integration, every technical trade-off made during the project.

  • ✓ Immediate continuity, no handover phase
  • ✓ Complete project history
  • ✓ Enhancements prioritised with you from day one
Taking over an existing site

Your Magento store, even if we didn’t build it

You have a Magento 2 store managed by another agency, or with no structured follow-up. We start with a technical audit to understand its actual state before committing.

  • ✓ Full technical audit before signing
  • ✓ Documented assessment, no sugar-coating
  • ✓ Smooth transition, no service disruption
Maintenance takeover · Step 1

The takeover technical audit: knowing what we’re taking on.

Before committing to a contract for a site we didn’t build, WiMakeIT carries out a full audit. It’s not a formality — it’s what determines whether we can make you a serious promise.

Magento / MageOS version

Supported branches, missing patches, open security risks.

Third-party extensions

Inventory, compatibility, active licences, potential sources of conflict.

ERP / third-party integrations

Connector status, error logs, at-risk data flows (stock, orders, prices).

Performance

Core Web Vitals, TTFB, slow SQL queries, cache configuration.

Custom code

Quality of custom development, technical debt, risks at the next upgrade.

Backups & access

Checking that backups exist, are recent and are tested.

Beyond corrective maintenance

Your site needs to evolve. The world doesn’t stop at go-live.

Maintenance is about holding steady. But a Magento store that doesn’t move forward ends up accumulating debt: technological, functional, competitive.

🚀

Migration to Hyvä Theme or Hyvä Commerce

If your site still runs on Luma, you’re losing mobile customers without even measuring it. Hyvä Theme (open source, free) or Hyvä Commerce (full suite) boosts frontend performance by a factor of 3 to 5. WiMakeIT carries out these migrations while preserving your ERP integrations and business-specific extensions. It’s the most cost-effective upgrade most of our clients can make today.

🤖

Artificial intelligence built into your store

AI-driven product recommendations, semantic search with Meilisearch, automated handling of customer email requests, multilingual product description generation. WiMakeIT deploys these building blocks directly in your Magento store — not disconnected SaaS tools, but automations rooted in your real data.

🔄

Changing or upgrading your ERP

Is your company changing ERP, moving to a new version of Mercator, switching to Odoo or rolling out Dynamics AX? WiMakeIT knows the leading solutions on the Belgian market — Mercator, Odoo, SAP, Dynamics AX, Wolters Kluwer — and keeps your data flows running through the transition.

🔍

Advanced search engine

Ageing Elasticsearch, poorly relevant results? Integrating Meilisearch with ranking rules and vector search transforms your customers’ experience — especially on dense catalogues with several thousand products.

🌍

Opening up new markets

New language, new currency, new store. Magento and MageOS are natively multi-store. WiMakeIT handles adding store views, translations, local VAT rules and adapting ERP data flows, without starting from scratch.

🧩

Catalogue enhancements and business features

New product type, configurator, dedicated B2B portal, MSI multi-warehouse management, marketplace. Business needs change — the platform has to keep up. WiMakeIT works within the maintenance contract or on a time-and-materials basis.

Plans

Contracts tailored to the complexity of your store.

There’s no one-size-fits-all price for Magento maintenance. WiMakeIT draws up a tailored proposal after the initial audit.

Essential

Security & stability

  • ✓ Magento / MageOS security patches
  • ✓ Managed minor updates
  • ✓ Uptime monitoring and alerts
  • ✓ Backup checks
  • ✓ Ticket-based support
Recommended
Evolution

Maintenance + enhancements

  • ✓ Everything in Essential
  • ✓ Performance & log monitoring
  • ✓ Bug fixes included
  • ✓ Monthly development hours
  • ✓ Priority support
  • ✓ Monthly report + roadmap advice
Strategic

Dedicated technical partner

  • ✓ Everything in Evolution
  • ✓ Dedicated technical contact
  • ✓ Response within 2h (critical incidents)
  • ✓ On-site interventions when needed
  • ✓ Jointly built enhancement roadmap
  • ✓ Anticipating ERP changes, AI, end of support

FAQ

Frequently asked questions — Magento 2 maintenance

Yes, it happens often. We start with a technical audit of the existing site to understand its actual state: version, extensions, integrations, technical debt. Based on that audit, we propose a tailored contract. We never take on a project blindly.

Corrective maintenance (bugs, security, updates) is separate from functional enhancements. The Evolution and Strategic plans include a monthly allowance of hours for small enhancements. Larger developments are quoted separately.

That’s exactly the kind of issue handled upfront in Strategic contracts. As soon as you have the information, we analyse the impact on the Magento connector, plan compatibility tests and prepare the connector migration before the ERP switchover — not in a rush afterwards.

We plan it as a project in its own right, scoped and costed. Maintenance continues while Hyvä is being developed on staging. The switchover takes place in an agreed time slot, with a rollback strategy. No unplanned downtime.

WiMakeIT contracts run for a minimum of 6 months and can then be terminated with one month’s notice. We prefer long-term relationships built on results rather than forced commitments.

Your Magento store deserves serious follow-up. Let’s talk.

Whether you’re wrapping up a project with us or looking for a new go-to agency, we start by understanding your situation before proposing anything.

Request the audit or a quote

No commitment — practical advice on your situation

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Published 4 Apr 2026

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